One of the things we work very hard to do is collect data in the language that is most comfortable for respondents. We have translated print surveys into Spanish, Vietnamese, Hmong and Chinese; we've conducted focus groups in Spanish and Hmong, and conducted telephone interviews or surveys in a number of languages. One of the things we find is that people are very eager to share their ideas and thoughts when asked in their own language. For example, our response rate on a random telephone survey we are currently conducting in Spanish has been close to 60% - fairly high considering the respondents don't have any vested interest in the survey results. Respondents have told our interviewer that they are grateful someone asked for their opinion.