“The
Improve Group worked very hard to address [our] concerns, and designed
an evaluation that took into account the range of experiences our
participants have. They used a number of data collection methods,
from interviews, to review of program records, to surveys. They
talked to both the youth in our program and many of the adults
they interact with, to get a strong sense of the impact of our
program. They were thorough and considerate. When working with
youth, they were very careful to be attentive to their age and
circumstances.” - Jan West, Program Manager, HIRED
